The Truth About Your Website Visitors
By Jean Lam
Do you want to know how you can make your website
really effective? I can answer your question right now. You
must express concern for your visitors. You need to understand
their needs and their wants.
This
way, you can respond to their desires. The simple reason is
that you are building the website for them and not for you,
right?
Just
take a look at your website and examine how well does it fit
with the psychology of your visitors. Remember that people
act differently on the web that sometime it is difficult to
believe that these are the same people who behave so normally
in the real world.
Here
are 4 important things to take note about them:
1.
Want a LOT for free
People
on the internet ARE on the internet because are looking or
hunting for information - more precisely FREE information.
They want to find it and they will.
That's
the principal reason they are surfing the web. Once they find
it, if the content is really rich and useful - they will come
back again for more. And possibly they can also refer their
friends to visit the same places too.
However,
they won't come back to a place that didn't
interest them when they came there for the first time. It's
absolutely crucial that you build your offer around the rich,
free content.
Don't
think about selling but about what you can offer. Then afterwards,
offer them something so incredibly valuable, that your visitors
will be willing to pay for it without asking question.
2.
Always in a hurry
The
reason may be because they are so many places to
visit but whatever the reason - they are always rushing.
They
will click away on anything if they get bored and they do
get fed up easily.
Ensure
that your pages load fast for that's very vital, that you
indicate people quickly what and where they can find and provide
them with a way to go from one page to another one fairly
easy. This means good navigation is fundamental. It's also
critical for a website success.
3.
Clicking Frenzy
When
people surf the web, they need to click to go websites. And
there is not only one website our there. So they will click
on anything that seems to provide them what they are searching
for or will subscribe to anything that looks promising - as
long as it is offered free of cost or you don't ask for too
many information.
As
a result of this, ensure that you satisfy their need to click
while exploring YOUR site. Use that clicking frenzy to your
advantage - ask them to subscribe, to click for more information
etc...
If
you don't give them opportunity to interact, they will click
to surf away. Some people try to change the surfers' habits
instead of profiting from that. It can be a very costly mistake.
4.
No Easy Trust
On
the internet, people are often misinformed or unwilling to
buy online. They are aware that anyone, even a kid, can build
an amazing website and they need to be convinced before they
are ready to leave a name or e-mail address.
And
they need to be persuaded even more before they will hand
you their credit card number. Don't even think about selling
something in the first paragraph - resist selling on the home
page at all.
Establish
rapport and trust and provide information rather. Romance
your visitor and use as many ways as possible to gain their
trust. That's a very fundamental aspect when doing online
business.
Jean
Lam is the editor of the Zine Guru Newsletter.
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